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Shipping & Support
Orders are processed within 24 hours and shipped out the same or next business day. We move fast so you get your pieces fast. For any questions, our team is always available via email or Instagram.
Frequently Asked Questions
FAQ
Do you offer worldwide shipping?
Yes! We ship worldwide, and all orders are shipped via EMS tracked and insured express shipping. Delivery usually takes 3–9 business days depending on your location.
What are the shipping costs?
We offer free shipping worldwide!
How long are shipping times?
All orders are processed within 1 business day. Standard shipping takes 3–9 working days.
Can I track my order?
Absolutely! Once your order is dispatched, you’ll receive an email with a tracking link so you can follow your package’s journey.
What is your return/exchange policy?
We want you to absolutely love your purchase. If you’re not completely happy with it, you can return or exchange items within 30 days of purchase. Refunds will be issued back to your original payment method
Why choose Velisaro?
We hand-pick every piece to ensure the best quality, style, and uniqueness. Our team carefully curates vintage and trending items, making sure each drop is worth the hype. No generic stock — just hand-selected pieces that stand out. Whether you're after rare finds or everyday essentials, we've got you covered.
Need help?
If you have any questions or concerns, please don’t hesitate to reach out to us support@velisaro.com
We’re here to help!